As the Principal of Anglian College London I wish to respond to these criticisms.
At the end of 2009 we were investing heavily in a new building, with space and facilities (described by the BAC inspector as “very impressive”) to teach 2000 more students. So we asked the UKBA for more quota to visa-sponsor students … and were ignored … and ignored … then abruptly licence-suspended with no reason given. The UKBA’s “evidence” to justify that action later turned out to be stupidity on their part, as I hope to explain in another post.
Therefore the College had to suddenly bring the whole recruitment process to a screeching halt, and start to pay refunds to literally hundreds of disappointed students. It takes far more administrative effort than you might naively imagine to pay a refund. We have to make sure that the payment really has been received, and was not just a cheque that bounced. And that the student has not received a visa anyway. And that the payment goes back to exactly the place from which it came. (A tiny minority of fraudsters create a problem for the honest majority.) You would be amazed how many man-hours of our senior staff time has been spent queuing in bank branches.
Here in the College we tend to be proud of just how many refunds have gone out reasonably promptly and to the right places. However, if you are one of the victims of our mistakes (on top of the UKBA’s unjustified actions) you will of course be upset. One of my jobs as Principal is to stand up for the interests of our students, which includes sometimes nagging our administrative staff to sort out problems. It seems that Priyanka’s refund was authorised only on 25 February (once the right documents were provided) and was sent out before I write this on 22 March. The only explanation for this delay by us (of nearly 4 weeks not 4 months) is simple overwork among our accounts staff and I apologise sincerely.
Our facilities, even in the old building controlled by our landlord, are among the best in the further-education college business, and our teaching standards are better than most
universities. So please, no more scurrilous accusations.
dear sir
i want you to please let me no the reason the anglican college is pending my refund since last year,beacause the college e-mails address n phone number is no longer in use.
NAME: IDRIS BABATUNDE MURITALA
STUDENT NUMBER: ACL 1008024
COUNTRY : NIGERIA
Like or Dislike:
0 
0
my college name is anglian college london which is suspended from ukba wht i will do now i
Like or Dislike:
0 
0
UK Border Agency
Home Office Department
London,England
I was enrolled and Paid l (£1500) course fees at Learning and Skills Academy Luton in Februry 2011 for Certificate in ESOL International April session. But Unfortunately Embassy refused my visa.My Refusal Letter is attached with my statement.Dear Sir if i am not wrong its not necessary if you are applying for England to tested your Result Cards.Sir after refusal i called college 50 times and email 100 times to give me other Cas than i will apply before 21st April.College ignored my phone calls and emails.College destroyed my future and as well my precious time.Last 2 n half months i called college again to get back my money.They didn’t reply me and not ready to given my money Back.Sir i am very poor boy.These type of colleges destroys student time and future. I have completed refund request form and sent to the College along with covering letter, unfortunately the College has not refunded the course fees deposit till now (11/06/2011). I did call to the College and they just ignore my call and reply email saying refund in process all the time. It;s been 3 months now i am waiting for refund and i am really disappointed they way the college treats to me.I hope here are many students waiting for Refund by this college.According to College Manual Refund Should be within 28 days of request of refund.but every day my Authorised person are going there but College do not given refund and asking for different prove,College already spoken to me about Refund and all Documents and authorisation but still i am waiting,
I would like to report to UKBA behalf and Metropolitan Police about College and what wich they wasted mine 4 month of Study period,
I would like to get paid of All expencive wich i paid to sent money and would like to ask college to pay me for my 4 month wasted of study.
I would like to request to UKBA to close these kind of College wich are wasting Students important time and monEY.
I get back my money SIr.Mr Sunil Jiwanmall is my education agent in London.And i gave the Authority to Mr Sunil to get back my money.I have never seen this statement in Ukba site.if student visa gona be refused college dont give them any fees.
Note:Dear Sir i need Justice
Muhammad Naeem
Like or Dislike:
0 
0
Anglian College is a bogus college
Like or Dislike:
0 
0
hi i have applied my student extension through university of east london on jan 25th and gave my biometrics on feb 16th. All my fellow studnets who applied for same extesnion from University of east london got their visas 20 days back even they applied 10 days late than me. I still didnt get my visa. am very much worried. i have my wedding on april 21st. what can i do now. why it took long time even i applied 10 days before my frdns. pls can any one help me
Like or Dislike:
0 
0
Hi Mani
I encourage everyone who has experienced long delays with their application to complain in writing.
UK Border Agency aims to offer a fair and professional service to all their customers. They welcome feedback which helps to focus on where they need to improve.
They investigate all complaints fully and will send you a reply within 20 working days.
If you wish to complain about the service you received from UK Border Agency at this Embassy, please address your complaint in writing to:
Entry Clearance Manager
120 Upper Mckinley Road,
McKinley Hill,
Taguig City 1634, Philippines
E-mail: ManilaVisaEnquiries@fco.gov.uk
If you wish to complain about the service you received from VFS, you may submit it direct to their website, in person, or to the Entry Clearance Manager at this Embassy in writing.
Like or Dislike:
0 
0
PLEASE do not attend this college!!! As a former student I can tell you that this principal is LYING!!! He does not care at all about any of the students ..none of the staff at Anglian college care about the students all they care about is taking your money!!!
I and some of my classmates were abruptly suspended early this year for supposed “poor attendance” and refused re-admission to finish our course whilst some students who had equally poor attendance [] were allowed to stay on the course and gain their qualification.
[]There are some really terrible people operating at Anglian College and you know who you are!!
Furthermore, the standard of teaching is extremely poor and disorganised and once you start a course they will also spring unexpected “hidden charges” on you.
Honestly I am very shocked and disapointed at the UKBAs decision to lift the suspension and I think the principal should stop lying there was obviously a valid reason why you were suspended and neither you nor the college cares about any of the students you are just out to take their money!
International students, please invest wisely in other colleges that genuinely care about you!! Dont waste your money on this bogus college. I predict they will have more problems in the future!
Ed: This comment has been edited following a complaint from Anglian College, for a terms of use violation. No racist language please, keep your comments clean.
Like or Dislike:
0 
0
Any comment From Anglian College on this?
Like or Dislike:
0 
0
Thanks to secure propective students from Anglian college, I know that there are so many bogus college in UK, or some even have very good facilities but from teaching point of view and from management point of view they are the worst colleges….I am facing some other kind of fraud from another college, which name is Newcastle College.
Like or Dislike:
0 
0
Hi Khurram.
To be honest with u…London SAM refunded fees of our all 5 students within this period of trouble. So m very hopeful, they will return everyones fees.
Like or Dislike:
0 
0
Suspension lifted 26 March 2010.
Like or Dislike:
0 
0
Dear All,
ANGLIAN COLLEGE LONDON …..!!! I have heard that ANGLIAN COLLEGE LONDON holding fees of hundred & hundred students with no reasons.
Ganesh Bhandari , Plumstead London
Like or Dislike:
0 
0
its hard to believe that anglian college does not process refunds as they would not be giving updates here if they were not issuing the refund. i think they have already stated the reason for delay in refunds and therefore the delay should be a matter of time…. lets see
Like or Dislike:
0 
0
when will LONDON SAM provide such updates ??
will they ever refund the fees?
they were inspected on 19th feb and its already been a month since then…
Like or Dislike:
0 
0
I agree, I think it’s about time London SAM made another announcement. It’s been nearly two months since they made a public announcement and if they say that the UKBA has not been in touch, I’d be highly skeptical.
Like or Dislike:
0 
0
Hi,
It’s glad to read statement posted by Anglian College London. Unfortunitly, I have complain about my Cousin’s refund which has been pending since october 2009. I am really upset about College REFUND policy. No Colleges hold student’s fees ONLY ANGLIAN COLLEGE LONDON DOES and that is their beauty …
Ananta from Slough
Like or Dislike:
0 
0
Hi Ananta
That’s an awful long time to have to wait for a refund. Have the college told you why it is taking so long? I find it hard to believe that administrative delays could leave a refund pending for over 5 months.
Could you provide your cousin’s details, such as his full name and student number, so that maybe we can get a response from Anglian directly here – after all, they have responded to one student by name in their post.
Like or Dislike:
0 
0
dear sir
the anglican college is also pending my refund since last year.
this is my details
NAME: IDRIS BABATUNDE MURITALA
STUDENT NUMBER: ACL 1008024
COUNTRY : NIGERIA
Like or Dislike:
0 
0
Dear Sir,
I suggest that when a college is suspended by the ukba the college should let the students know the reason why.
Would it not be fair to show the students the letter why you have been suspended, if it is due to a minor issue what is wrong with telling the students.
The home office may suspend you because they have uncovered a serious fraud or it may just be a problem with a specific course that needs addressing before you can be back on the register.
Students need to know the real reason and then they will not panic, they will suffer greatly if your colleges are bogus but if genuine their will not be much fuss as the students and staff all are aware of the minor issues and that the colleges are dealing with it within the 28 day time frame.
Most colleges will become suspended at one point and this is to be expected , the home office are being very thorough and anything even an out of date certificate on a wall will be a problem with them.
so my advise is to let the students see the letter and what is wrong and then they came make a decision on what they want to do.
Like or Dislike:
0 
0
Nice idea johnsmith.
But I think it could be counter productive in some situations. A large, busy college who has been suspended out of formality rather than suspicion, may well conclude that an announcement and subsequent PR hit is necessary. If they’re confident the problem would be resolved relatively quickly, many colleges have informed their business partners of the situation and deferred entry of any students who have come to them direct. Kept them on ice if you will. I do think in business that it is not always necessary to inform everyone about everything.
That said, we must address the colleges who’s licences have been suspended for considerable time. In this situation, it is surely of positive value for an institution to talk to the public. Given we live in a connected world now, it is even more important. Companies like TalkTalk are a great example, as they resolve customer service issues publicly in their Twitter stream. Schools and colleges should take notice and grasp the opportunity to repair the damage to their brands that is inevitable following a long period of silence on the matter.
Given a lack of business people at the heart of these so-called business, I doubt anything of the sort is likely to happen!
Like or Dislike:
0 
0